Common Problems
Q: Why my device stays “Offline”?
A: The newly added device needs 1 – 2mins to
connect Wi-Fi and network. If it stays offline
for a long time, please judge these problems
by the blue Wi-Fi indicator status:
1. The blue Wi-Fi indicator quickly flashes once
per second, which means that the switch failed
to connect your Wi-Fi:
① Maybe you have entered a wrong Wi-Fi
password.
② Maybe there's too much distance between
the switch your router or the environment
causes interference, consider getting close
to the router. If failed, please add it again.
③ The 5G Wi-Fi network is not supported and
only supports the 2.4GHz wireless network.
④ Maybe the MAC address filtering is open.
Please turn it off.
2.Blue indicator quickly flashes twice per second,
which means your device has connected to
Wi-Fi but failed to connect to the server.
8
Engl ish
SONO FF TECH NOLOG IES CO. , LTD .
If none of the above methods solved the problem,
you can open the mobile datanetwork on your
phone to create a Wi-Fi hotspot, then add the
device again.
Ensure steady enough network. If double flash
occurs frequently, which means you access an
unsteady network, not a product problem. If the
network is normal, try to turn off the power to
restart the switch.
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