Troubleshooting Guide 31
subzero.com
Frequently Asked Questions
ICE PRODUCTION
IMPORTANT NOTE:
Make sure that the ice maker system
is on. If it is, the word ICE will be illuminated in the control
panel display.
IMPORTANT NOTE: The first container filled with ice
should be discarded, as with any new connection there
may be impurities in the ice from the water supply line.
Q: My ice maker isn’t producing very much ice.
A: On average, you can expect a cycle of ice (eight cubes
per cycle) every two hours.
Q: The ice is freezing together and clumping.
A: If ice is not used regularly it tends to fuse together. You
may need to discard the ice and allow ice to be replen-
ished. Some types of filter systems or incorrect water
pressure issues may cause this condition.
Q: The ice tastes funny and is discolored.
A: Sub-Zero integrated models do not have an integrated
water filtration system. Contact a local plumber to
discuss water filtration options.
NOISE
Q: Why do I hear my unit running constantly?
A: It is normal to hear the operation of fans and compres-
sors. Sounds will be accentuated based on the place-
ment of the unit and overall room design.
TEMPERATURE
IMPORTANT NOTE:
Unless the unit is being serviced,
make sure the power for your unit is on.
Q: How do I adjust the temperatures?
A: To adjust temperatures, refer to temperature control on
page 10.
Q: What are the suggested temperature settings?
A: The recommended settings are 38°F
(3°C) for refrigera-
tor zones and 0°F
(-18°C) for freezer zones.
Q: Condensation is forming on the inside and outside of
my unit.
A: In climates with higher humidity, condensation will form
and is considered normal. Leaving the door open for a
long period of time may also contribute to condensa-
tion forming on the inside your unit.
Q: My unit isn’t cooling properly.
A: Clean the condenser area as outlined on page 19.
DOOR OPERATION
Q: Why is my door hard to open?
A: Your unit was designed for an airtight seal. A vacuum
seal can form after the door is closed. Wait several
seconds for pressure to equalize before reopening the
door.
Q: The door on my unit is opening too fast and hitting the
wall or surrounding cabinets.
A: The unit may not be leveled properly or a door stop
may be required. To adjust the built-in door stop, refer
to 90° door stop on page 20.
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