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General information
• Internet address: tcl.com
• Service Hotline and Repair Center: Go to our website www.
tcl.com/global/en/service-support-mobile/hotline&service-
center.html, or open Support Center application on your
mobile to find your local hotline number and authorized repair
center for your country.
• Full User Manual: Please go to tcl.com to download the full
user manual of your device.
On our website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by email to ask
any questions you may have.
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East Avenue,
Hong Kong Science Park, Shatin, NT, Hong Kong
• Electronic labelling path: Touch Settings > Regulatory
& safety or press *#07#, to find more information about
labelling
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Software update
The connection costs associated with finding, downloading and
installing software updates for your mobile phone’s operating
system will vary depending on the offer you have subscribed to
from your telecommunications operator.
This update procedure involves the handling of your personal
data: unique product identifier (IMEI), IP address, product
reference (CU reference), product version and network identifier
of your telecommunications operator (PLMN).
Updates will be downloaded automatically but their installation
will require your approval. Once accepted, the update is installed
automatically.
Refusing or forgetting to install an update can affect your
phone's performance and, in the event of a security update,
expose your phone to security vulnerabilities.
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Depending on country.
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