TCL 30 User Manual

Service Manual TCL Communication Technology Holdings Ltd.
Rev.: 1.0
TCL 30 & TCL 30+ Service Manual V1.0
Page: 2/21
Confidential and proprietary information contained in this repair guide is subject to change without notice.
Distribution, transfer, copy of any content or data in this document without the written permission of TCL is strictly prohibited.
Content
1. Precautions ...................................................................................................................... 3
2. General Product Information........................................................................................... 4
3. Maintenance preparation ................................................................................................. 5
3.1. Handset with at least 50% battery charges ............................................................... 5
3.2. Supported SD card and SIM card, 5V2A Charger, Type-C USB Cable ..................... 5
3.3. PC with below configurations to do software update by using PC tool. .................... 5
3.4. Backup the user data before repairing. There are two ways below for your
reference…………………………………………………………………………………………..5
4. Factory Reset ................................................................................................................... 6
4.1. Remove Google account before doing factory reset ................................................. 6
4.2. Factory Reset ........................................................................................................... 6
4.3. Recovery mode ......................................................................................................... 6
5. Software Update ............................................................................................................... 8
5.1. Software update by FOTA ......................................................................................... 8
5.2. Software update by using Mobile Upgrade tool ........................................................ 8
6. Function Test with Support Centre ............................................................................... 11
7. Troubleshooting ............................................................................................................. 14
7.1. What should I do if my device reboots by itself? ..................................................... 14
7.2. What should I do if my device system lags or freezes? .......................................... 14
7.3. What should I do if my device cannot charge or charges slowly? ........................... 14
7.4. What should I do if my fingerprint unlock function works slowly or fails? ................ 15
7.5. What should I do if my device’s battery drains under normal use? ......................... 15
7.6. What should I do if my device auto powers off? ...................................................... 15
7.7. What can I do if my device heats up? ..................................................................... 16
7.8. What should I do if my device cannot power on?.................................................... 16
8. Contact of TCL hotline and service centers ................................................................ 16
9. Explode View .................................................................................................................. 17
10. Split View ........................................................................................................................ 19

TCL 30 Specifications

General

Color name	Tech Black
Form factor	Bar
Product color	Black
Platform	Android
Operating system installed	Android 12
Talk time (3G)	- h
Battery capacity	5010 mAh
Battery recharge time	3 h
Panel type	AMOLED
Screen shape	Flat
Pixel density	395 ppi
Display diagonal	6.7 \
Touchscreen type	Capacitive
Display brightness	650 cd/m²
Display resolution	1080 x 2400 pixels
Native aspect ratio	20:9
Maximum refresh rate	60 Hz
Contrast ratio (typical)	100000:1
High Dynamic Range (HDR) supported	Yes
Refurbished	No
Graphics card	IMG GE8320
Processor cores	4
Processor model	Helio G37
Processor family	MediaTek
Processor frequency	2.3 GHz
Coprocessor frequency	1.8 GHz
Processor architecture	ARM Cortex-A53
Speakers	stereo
Audio formats supported	AAC, AAC+, AMR, APE, AWB, FLAC, MP3, PCM, Vorbis, eAAC+
Video formats supported	AVC, H.263, H.264, H.265, HEVC, MPEG4, VP8, VP9
RAM type	LPDDR4X
User memory	44 GB
RAM capacity	4 GB
Compatible memory cards	MicroSD (TransFlash), MicroSDHC, MicroSDXC
Maximum memory card size	1000 GB
Internal storage capacity	64 GB
Rear camera type	Triple camera
Front camera type	Single camera
Video recording modes	1080p
Rear camera pixel size	0.64 µm
Front camera pixel size	1.12 µm
Rear camera sensor size	1/2.76 \
Front camera sensor size	1/4 \
Rear camera aperture number	1.85
Front camera aperture number	2
Second rear camera pixel size	1.75 µm
Second rear camera sensor size	1/5 \
Rear camera resolution (numeric)	50 MP
Front camera resolution (numeric)	8 MP
Macro camera resolution (numeric)	2 MP
Second rear camera aperture number	2.4
Rear camera field of view (FOV) angle	74.4 °
Front camera field of view (FOV) angle	78 °
Third rear camera field of view (FOV) angle	88.8 °
Second rear camera field of view (FOV) angle	85 °
Cables included	USB Type-C
4G standard	LTE
3G standards	HSPA+
SIM card type	NanoSIM
Bluetooth version	5.0
SIM card capability	Dual SIM
Mobile network generation	4G
Subscription type	No subscription
USB version	2.0
Headphone connectivity	3.5 mm

Weight and Dimensions

Depth	7.74 mm
Width	75.24 mm
Height	164.54 mm
Weight	184 g