11
Troubleshooting
Cannot connect to wireless network
(Wi-Fi)
• Select the correct wireless network name and
verify the password entered (case sensitive).
•
Relocate the router from objects that interfere
with performance (cordless phones, baby
monitors, etc.).
•
Reboot the router by disconnecting the power
for more than 2 minutes and reconnect.
What is the remote code for programming
my Universal or Cable/Satellite box
remote control ?
• Please visit www.tclcanada.com/remotecodes
My picture is too small
(black bars on the side)
• Play your movie/video and press the (*)
asterisk button.
•
Select Picture Size, select the picture size of your
preference.
How to install the Remote Control Mobile
App ?
•
Download the Roku app to your phone or tablet
through Google Play or iTunes.
•
Simply search for “Roku App” and choose the
Roku app by Roku Inc.
•
Follow the onscreen prompts and you’re on your
way!
The free Roku app allows you to use your mobile
device as a full functioning remote control with voice
search & keypad.
Problems connecting my cable/satellite
box or antenna through a coax cable
•
For best performance, use the HDMI connection.
If not available, then:
How do I turn the Text-to-Speech (TTS)
audio guide on or off?
•
Press “*” key on the remote controller four times
to turn the audio guide on or o.
Select “Settings” at home screen
Select “Accessibility”
Select “Audio Guide” and turn it on or o
http://tclcanada.helpjuice.com/23507-roku-tv/
210747-how-do-i-turn-the-audio-guide-on-or-o
•
Make sure the cable connections to the TV and
your device are securely fastened.
•
Select cable/satellite box or antenna TV input.
•
Select “start finding channels” and follow the
on-screen instructions to perform a full channel
scan.
Having trouble completing the guided setup? Don’t worry, it’s usually an easy fix.
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