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TCL North America Limited Warranty
All LCD/LED Models.
What your warranty covers: Defects in materials or workmanship to the original owner of this TCL
product when purchased as new from an Authorized Dealer of TCL brand products in the United States and
packaged with this warranty statement.
New LCD/LED Televisions (Non-Commercial Use)
For how long after your purchase:
One (1) year from date of purchase for parts and labor for non-commercial use.
New LCD/LED Televisions (Commercial Use)
For how long after your purchase:
Six (6) months from date of purchase for parts and labor for commercial use.
Commercial use includes, but is not limited to, the use of this product in a commercial or business
environment, the use of this product in an institution or for institutional purposes, or other commercial
purposes including rental purposes.
What we will do:
At TCL North America’s discretion, (1) pay an Authorized TCL Service Center for both labor charges and parts to
repair your television, or (2) replace your television with a new or refurbished / remanufactured equivalent value
product. The decision to repair or replace will be made solely by TCL North America. See “How to get service”.
How to get service:
Call 1-877-300-8837.
Please have your original purchase receipt or proof of purchase (bill of sale or receipted invoice), the unit’s
date of purchase, place of purchase and model/serial number ready. The model/serial number information
can be found on the back of your unit.
A representative will troubleshoot your problem over the telephone. If it is determined that your unit
requires service, the service location will be at the sole discretion of TCL North America based upon the
TCL North America Limited Warranty Statement.
At the sole discretion of TCL North America, television screen sizes 43” and smaller will either be repaired at an
Authorized TCL Service Centre or directly exchanged for a new or refurbished/remanufactured unit. At the sole
discretion of TCL North America, television screen sizes 44” through 55” or larger will either be repaired at an
Authorized TCL Service Center or repaired in-home.
If repaired at an Authorized TCL Service Center, a pre-paid shipping label will be provided and TCL North
America will pay for return shipping.
Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which is
evidence that the product is within the warranty period must be presented to obtain warranty service.
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN AUTHORIZED
TCL SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/REPLACEMENT/RENTAL SERVICES.
What your warranty does not cover:
Customer instruction. (Your Owner’s Manual describes how to install, adjust, and operate your unit. Any
additional information should be obtained from your Authorized Dealer).
Installation and related adjustments, or damage resulting from installation.
Damage resulting from non-approved installation methods.
Signal reception problems not caused by your unit.
Damage from misuse, abuse, neglect, normal wear and tear, cosmetic damage, mishandling, faulty installation,
or power line surges.
Markings or images on the television’s panel resulting from viewing fixed images (including but not limited
to certain 4:3 images on wide screen televisions, or data or images in fixed screen locations from banners,
video games, or certain broadcast networks).
A television that has been modified or incorporated into other products.
A unit purchased or serviced outside the USA.
A unit sold in “As-Is”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished” condition or with
faults.
Acts of nature or God, such as but not limited to earthquake or lightning damage.
Special, incidental or consequential damages.
Product Registration:
Please register your TCL purchase on-line at www.tclcanada.com. It will make it easier to contact you should
it ever be necessary. Registration is not required for warranty coverage.
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