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support.tcl.com/us
Troubleshooting
Cannot connect to wireless network (WiFi)
•
Select the correct wireless network name and verify the password entered (case sensitive).
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Relocate the router from objects that interfere with performance (cordless phones, baby monitors, etc.).
•
Reboot the router by disconnecting the power for more than 2 minutes and reconnect.
Having trouble completing the guided setup? Don’t worry, it’s usually an easy fix.
Problems connecting my cable
box or antenna through a coax cable
If not available, then:
•
For best performance, use the HDMI connection.
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Make sure the cable connections to the TV and your device are securely fastened.
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Select cable or antenna input.
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Select the channel scan menu and follow the on-screen instructions to perform a full channel scan.
remote code for programming my Universal or Cable box remote control?
What is the
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Please visit https://go.tcl.com/codes
How to use voice control through the remote control?
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In Google TV mode, press and hold the “HOME” and “OK” buttons on your remote at the same time.
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Keep your remote within 3 ft. of your TV during the pairing process.
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Then, when the TV display shows that the Google Assistant is ready –
speak towards the remote
microphone by holding down the Google Assistant button to
ask a question or try a suggestion.
How to use hands-free voice control?
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In Google TV mode, press the Google Assistant button on your remote.
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Select “Yes, I’m in”.
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Say “OK Google” or “Hey Google” to activate the hands-free voice assistant without using
the remote control.
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Speak towards the TV to ask a question or try a suggestion.
Follow these steps to enable the always-on hands-free voice control:
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Select “Settings” from the home screen.
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Select “System” > “Power & Energy” > “Quick Start” and turn it on.
Select “System” > “Power & Energy” > “Screenless Service”.
•
•
Turn on the “Screenless Service” and you can enjoy hands-free voice control
in TV standby mode.
Note: Make sure the hands-free voice control mic switch (refer to page 9 for its position) is turned on
before using this function.
How do I turn Text-to-Speech (TTS) on or off?
•
Select “Settings” from the home screen.
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Select “System”.
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Select “Accessibility”.
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Select “TalkBack”.
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For more information visit: https://go.tcl.com/tts-atv
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Select “Enable” and press OK to turn it on or o.
How to update Parental Control password
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Select “Settings” from the home screen.
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Select “System”.
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Select “Parental Controls” to setup or change your personal password.
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You can set up your personal password anytime.
•
If you forget your personal password, you can use 0423 to reset.
Notes:
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