61
• When the device falls into a loop during power on
animation and the user interface can't be accessed,
press and hold the Power key to reset. This
eliminates any abnormal OS booting issues caused
by third party applications.
• If neither method is effective, reset the device by
pressing the Power key and the Volume up key
at the same time, selecting a language, and then
selecting Wipe data/Factory reset. Press the
Volume key to select, and press the Power key to
confirm each selection.
My device has not responded for several minutes
• If your device doesn’t respond, turn off your device
by pressing and holding the Power key until it turns
off and then restart it again.
• If your device has a removable battery, remove the
battery and reinsert it, then restart the device.
• If it still doesn't work, reset the device.
My device turns off by itself
• Check that your screen is locked when you are not
using your device, and make sure that the Power
key is not accidentally pressed while the screen is
unlocked.
• Check the battery charge level.
• If it still doesn't work, reset the device or update
software.
To Next Page
Loading...
Need help?
General
