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Troubleshooting ..................
Before contacting the service center, here are some
instructions to help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the tablet’s performance, remove
unnecessary files or apps on your tablet.
• Update your tablet's software, go to Settings >
System > System Update.
• Reset your tablet via Erase all data (factory reset).
Touch Settings > System > Reset > Factory data
reset. Another method is to hold down the Power
key and the Volume up key at the same time when
your tablet is powered off. All your tablet data will be
lost permanently. It is strongly advised to fully back
up your tablet data before resetting.
and carry out the following checks:
My tablet can't be switched on or is frozen
• When the tablet can't be switched on, charge for
at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.
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