Tempur-Pedic TEMPUR Advanced Ergo System User Manual

®
Troubleshooting
Troubleshooting
In the event that your TEMPUR
®
Advanced Ergo System
™
fails to operate properly, investigate the symptoms and possible
solutions provided in the chart below:
SYMPTOM SOLUTION
Wireless remote control LED Signature Light illuminates
and appears to be operable but will not activate the
Ergo System.
UÊ 6iÀvÞÊÌ>ÌÊÌiÊ«ÜiÀÊVÀ`ÊÃÊ«Õ}}i`ÊÌÊ>ÊÜÀ}]Ê
grounded electrical outlet. A grounded, electrical
surge protection device is recommended. Test the
outlet by plugging in another working appliance.
No features of the
TEMPUR Advanced Ergo System
will activate.
UÊ 6iÀvÞÊÌiÊ,i`ÊÊ}ÌÊÊÌiÊ*ÊVÌÀÊLÝÊ
is lit – if not the unit is not receiving power.
UÊ *À}À>ÊÌiÊÜÀiiÃÃÊÀiÌiÊVÌÀÊÃiiÊÌiÊ
Wireless Remote Control Guide, included with
this product, for programming procedures). Make
certain the Power Down Box is easily accessible.
Relocate the Power Down Box if necessary.
UÊ 1«Õ}ÊÌiÊ«ÜiÀÊVÀ`]ÊÜ>ÌÊ{xÊÃiV`ÃÊ>`Ê«Õ}Ê
the power cord back in to reset the electronic
components.
UÊ 9ÕÀÊÃÕÀ}iÊ«ÀÌiVÌÊ`iÛViÊ>`ÉÀÊiiVÌÀV>ÊVÀVÕÌÊ
breaker may be tripped. Check both to verify.
UÊ 9ÕÀÊÃÕÀ}iÊ«ÀÌiVÌÊ`iÛViÊ>`ÉÀÊiiVÌÀV>ÊÕÌiÌÊ
may be defective. Test the outlet by plugging in
another working appliance.
Wireless Remote Control LED Signature Light
will not illuminate.
UÊ ,i«>ViÊÌiÊL>ÌÌiÀiÃÊÊÌiÊ7ÀiiÃÃÊ,iÌiÊÌÀ°Ê
The unit requires four (4) AAA batteries.
UÊ ÃÕÀiÊÌiÊL>ÌÌiÀiÃÊ>ÀiÊÃÌ>i`ÊVÀÀiVÌÞ°
Head and/or Foot section will elevate but will
not return to the horizontal (flat) position.
UÊ /iÊÀ}Ê-ÞÃÌiÊ>ÞÊLiÊLÃÌÀÕVÌi`°ÊiÛ>ÌiÊ>`Ê
check for an obstruction. Remove the obstruction.
UÊ /iÊi>`ÊÃiVÌÊ>ÞÊLiÊÌÊVÃiÊÌÊÌiÊÜ>°Ê
UÊ /iÊi>`L>À`Ê>ÞÊLiÊÌÊVÃiÊÌiÊi`}iÊvÊ
the mattress. Verify that a 1.5” (38.1mm) to 2”
(50.8mm) distance is between the headboard
brackets and the mattress. Adjust if required.
SYMPTOM SOLUTION
Head or Foot lift function has minor
interference during operation.
UÊ iVÊL>ÌÌiÀiÃÊÊ7ÀiiÃÃÊ,iÌiÊÌÀ]ÊÀi«>ViÊ
with four (4) new AAA batteries if necessary.
UÊ >iÊÃÕÀiÊÌ>ÌÊÞÕÊ>ÀiÊvÜ}ÊÌiÊ`ÕÌÞÊVÞViÊ
of the motors (do not operate more than two (2)
minutes over a eighteen (18) minute period, or
approximately 10% duty cycle).
UÊ *ÀiÃÃÊÌiÊvÌÊLÕÌÌÃÊõÕ>ÀiÞÊEÊ>VVÕÀ>ÌiÞ°
UÊ 7ÀiiÃÃÊ,iÌiÊÌÀÊ>ÞÊLiÊiÝ«iÀiV}Ê
common Radio Frequency Interference from other
radio transmitting devices. Wait several seconds,
and then try pressing appropriate button again. See
FCC Compliance Statement on page 5 of this guide.
Excessive massage motor noise.
UÊ vÊÌiÊLi`ÊÃÊV>Ìi`ÊÊ>À`ÊÃÕÀv>ViÊyÀ}]Ê«>ViÊ
carpet pieces or rubber pieces (not included) under
each leg or caster of your Ergo System.
UÊ 1Ã}ÊÌiÊÜÀiiÃÃÊÀiÌiÊVÌÀ]ÊiiÛ>ÌiÊÌiÊi>`Ê
or foot section a short distance to realign the lift/
lower mechanisms with the bed support platform.
UÊ 6iÀvÞÊÌ>ÌÊÞÕÀÊÀ}Ê-ÞÃÌiÊÃÊÌÊ«ÃÌi`Ê>}>ÃÌÊ
a wall, nightstand, or other object that may cause
the vibration or noise.
UÊ vÊÌiÊÀ}Ê-ÞÃÌiÊÃÊÃÌ>i`ÊÛiÀÊ>ÊLi`ÊvÀ>i]ÊÛiÀvÞÊ
that the massage motors are not causing the bed
frame (or bed frame components) to vibrate.
UÊ 6iÀvÞÊÌ>ÌÊÌiÊi>`L>À`Ê>ÌÌ>ViÌÊ>À`Ü>ÀiÊÃÊ
properly tightened (if used).
A clicking noise is heard under the
bed when raising or lowering.
UÊ /ÃÊÃÊÀ>°Ê/iÊvÌÊÌÀÊÀi>ÞÃʺVV»ÊÜiÊ
they are engaged. No action is required.
Massage motor over heats or stops
UÊ vÊÌiÊÛLÀ>ÌÊÌÀÊÛiÀÊi>ÌÃ]ÊÌiÊ
thermoprotection will turn the motor off. Wait 15
minutes, turn the MASSAGE ON back on. If it does
not come on, turn it off and report the situation to
customer service.
18
Customer Service: 1–800–979–1457
19
Customer Service: 1–800–979–1457

Tempur-Pedic TEMPUR Advanced Ergo System Specifications

General

Brand	Tempur-Pedic
Model	TEMPUR Advanced Ergo System
Category	Medical Equipment
Language	English