FAQ
Q1: What should I do if I failed to add the camera?
A1: Try the following solutions:
- Ensure that the router is connected to the internet successfully.
- The camera only supports 2.4 GHz Wi-Fi network. When adding the camera, you need to connect the smartphone to
a 2.4 GHz Wi-Fi network.
- Do not hide the Wi-Fi network of the router when adding the camera (After the camera is added successfully, you
can hide the Wi-Fi network).
- Confirm whether the LED indicator of the camera blinks blue quickly. If not, please reset the camera and configure it
again.
Reset method: Hold down the Reset button for about 5 seconds and release it when the LED indicator blinks blue quickly
or you hear a prompt tone. The camera is reset successfully.
Q2: What should I do when the video preview is not smooth?
A2: Try the following solutions:
- Check if the internet connection of the router is smooth.
- Place the router closer to the camera and adjust the antenna angle of the camera.
- When previewing the video with cellular mobile data, make sure that the internet connection of the smartphone is
smooth.
- Auto, Fluent, and HD are supported for video preview. You can switch the video clarity according to the internet
status.
Q3: How to store the video?
A3: Try the following :
Method 1: Alarm RecordingAll Day Recording
Alarm Recording
Method:TDSEE Home Settings
（
in
）
SD Card Recording Settings,.
Method 2: TDSEE
Method:TDSEEHomeCloud
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