User’s Manual EN-7
CANVIO BASICS
Troubleshooting
My computer does not recognize the disk drive at all.
■ Make sure all of your connections are secure.
■ If your drive is connected via a USB hub, make sure that it has its own
power supply.
■ If using an add-on card, make sure it is working properly and update the
software/firmware.
Is it dangerous if the drive feels warm whilst in operation?
A: This is normal, and therefore not dangerous.
The drive gives me a “Device cannot start.”
A: Two possible reasons. It is either a power problem and you should
check the connections, or the drive has a malfunction and requires
service.
I cannot see my drive in “My Computer”, but it does appear in the Device
Manager.
A: Follow these instructions:
1. Right-click “My Computer”.
2. Select “Manage” in the pop-up menu.
3. Select “Disk Management”.
You should see a list of available storage devices.
4. Check whether your drive is listed.
5. Right-click the right hand box and select “Delete Partition” in the
pop-up menu.
6. Right-click the box and select “Create New Partition” in the pop-up
menu.
7. Then select “Primary Partition” in the partition wizard window. Click
next.
8. A drive letter will be displayed, which you can change. Click next.
9. Confirm to format the drive.
As I try to format the drive, I receive the message “Could not complete
format”.
A: This can be caused by formatting the drive with FAT file system.
Try “NTFS” file system. This should solve the problem.
When you format the drive all the data on your drive will be deleted.
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