Toyota Matrix 2012 User Manual

JOBNAME: 934408-2012-mat-toyw PAGE: 4 SESS: 11 OUTPUT: Fri Dec 2 09:37:23 2011
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A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Extra Care vehicle service
agreements and Toyota Auto Care pre-paid
maintenance programs. Both offer plans to
meet a wide variety of needs. Your
dealership can help you select the plan
that’s best for you.
Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
Pages 5–31 of this booklet describe
the terms of Toyota warranty coverage
as well as general owner
responsibilities. The scheduled
maintenance section describes your
vehicle’s maintenance requirements. Be
sure to review this information
carefully, since proper maintenance is
required to ensure that warranty
coverage remains intact.
All information in this booklet is the latest
available at the time of publication and,
with the exception of the emission control
warranties, is subject to change without
notice.
Satisfaction Down the Road
WARRANTY
4 Introduction

Toyota Matrix 2012 Specifications

General

Brand	Toyota
Model	Matrix 2012
Category	Automobile
Language	English

Summary

Warranty Information

Satisfaction Down the Road

Toyota's commitment to customer satisfaction and vehicle reliability.

The Immobilizer Key

Explains the vehicle's anti-theft immobilizer system and key security.

Transportation Assistance

Details the policy for transportation assistance during warranty repairs.

If You Need Assistance

Guides on resolving issues and using dispute settlement programs.

Warranty Coverages at a Glance

Summary of new vehicle, emission, and tire warranty durations.

General Warranty Provisions

Explains terms, conditions, and limitations of Toyota warranties.

New Vehicle Limited Warranty

Details coverage for basic, powertrain, restraint, and corrosion warranties.

Federal Emission Control Warranty

Covers defects and performance related to vehicle emissions control systems.

California Emission Control Warranty

Details warranty rights and obligations for California emission standards.

Tire Limited Warranty

Information on the warranty provided by the tire manufacturer.

Owner Responsibilities in Operation and Maintenance

Details owner's duties for proper vehicle operation and maintenance to ensure warranty validity.

How to Obtain Warranty Service

Explains procedures for obtaining warranty service within the US and internationally.

Maintenance Information

The Importance of Scheduled Maintenance

Explains why regular maintenance is essential for performance and resale value.

Maintaining Your Warranty

Details how proper maintenance preserves warranty coverage.

Using the Maintenance Log Charts

Guide on using maintenance checklists and documenting service.

Schedule A - 2AZ-FE Engines

Maintenance schedule and log for 2AZ-FE engines.

Schedule B - 2ZR-FE Engines

Maintenance schedule and log for 2ZR-FE engines.

Explanation of Maintenance Items

Descriptions of various maintenance tasks and their purpose.

Vehicle Identification

Section to record vehicle details for maintenance tracking.