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6. Troubleshooting
This section lists the common problems that according to the LED status and other
problems you may encounter when operating the printer. Also, it provides solutions.
6.1 LED Status
LED Status / Color Printer Status Solution Number
Off off 1
Solid Green on 2
Green with blinking Pause 3
Red with blinking Stopped 4
1. No power.
Turn on the power switch.
Check if the green LED is lit on power supply. If it is not lit on, power supply is
broken.
Check both power connection from the power cord to the power supply and
from the power supply to the printer power jack.
2. The printer is on and ready to use.
No action necessary.
3. The printer is paused.
Press the feed button to resume printing.
4. The out of label or ribbon or the printer setting is not correct
Out of label or ribbon
Load a roll of label and follow the instructions in Loading the Paper
then press the feed button to resume printing.
Load a roll of ribbon and follow the instructions in Loading the
Ribbon then press the feed button to resume printing.
Printer setting is not correct
Initialize the printer by following the instructions in “Power on Utility”.
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