9.Packing and Shipping of Robot/Spare
Parts
Before shipping any robots or spare parts back to Universal Robots, please note the following
NOTICE
Remove external tools and external electrical connections before shipment.
Universal Robots may reject the shipment if third party products cannot be
unmounted safely, or if they prohibit the execution of required post repair tests.
Universal Robots assumes no responsibility for the return shipment of third party
goods.
Ensure the robot, Control Box, and Teach Pendant are packed responsibly.
Universal Robots will return Universal Robots products in original Universal Robots
packaging.
NOTICE
The robot software/firmware is updated when repaired. New parts are also
updated to their newest versions (hardware/software). Therefore, updating
PolyScope may be necessary when new parts are mounted.
MANDATORY ACTION
If the robot/part(s) has been in contact with, or worked in environments, where
dangerous chemicals or materials are present, it must be cleaned before shipment.
If this is not possible, the shipment must be accompanied by an MSDA (Material
Safety Data Sheet) in English and include instructions for cleaning. The amount of
labor hours needed for cleaning will be billed at the standard rate.
If Universal Robots finds the robot/part unsafe to service, UR reserves the right to
get the robot/part(s) cleaned or decline the case and send the part(s) back at
customers expense.
Packing Down the Robot and Control Box for Shipment
1. Download the put_in_box program at: www.universal-robots.com/support
2. Upload the put_in_box program. See Section 5.2 Using Magic Files on how to do this.
3. Load the program and follow the instructions when running the program.
4. Power down, disconnect main power, and disconnect the Robot Arm from controller.
5. Pack the Robot Arm and Control Box in designated boxes. Ensure the Robot Arm is
orientated correctly in the box.
Service Manual 101 e-Series
9.Packing and Shipping of Robot/Spare Parts
Copyright © 2009–2024 by UniversalRobotsA/S. All rights reserved.
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