15
Troubleshooting
There is an accessory missing
• Check the contents on the box to make sure the part is definitely included with your machine.
Why does the machine have no power?
• The battery is not fitted correctly. See Operation page 7.
• The battery has no charge. See Charging the battery page 6.
• The motor thermostat may have tripped. Empty the dirt container and check for blockages. Clean the filters and allow the
machine to cool for approximately 1 hour. If you have washed the filters, wait 24 hours to fully dry before placing back on
the machine. See Cleaning the filter and separator page 11.
• The brushbar motor sensor in the powered floorhead or mini motorised pet tool has been activated. To reset remove the
powered floorhead/tool from the reach wand/handheld and clear any obstruction. Wait 1 minute before refitting the powered
floorhead, switch the machine on and press the brushbar ON/OFF button to reactivate the brushbar. See Operation page 8.
Why won’t the machine pick up?
• The dirt container may not be fitted correctly. See Removing and refitting the dirt container page 10.
• The dirt container may be full or blocked. Check the dirt container and handheld inlet for blockages.
See Emptying the dirt container page 10 and Checking for blockages page 14.
• The filters may be clogged or need replacing. See Cleaning the filter and separator page 11.
• There may be a blockage. See Checking for blockages page 14.
• The brushbar on the powered floorhead has not been activated. See Operation page 7.
• The powered floorhead may be blocked. See Removing and cleaning the brushbar page 12.
• The machine, powered floorhead and reach wand may not be correctly fitted. See Assembly page 5.
Why is there a red light?
• Battery charge is running low (<20%). See Charging the battery page 6.
Why won’t the brushbar in the powered floorhead or pet tool turn?
• The brushbar in the powered floorhead or mini motorised pet tool has not been activated. See Operation page 7.
• The tool/brushbar may be obstructed. See Removing and cleaning the brushbar page 12 and Removing and cleaning the mini
motorised pet tool brushbar page 13.
• The machine, powered floorhead, reach wand and mini motorised pet tool may not be correctly fitted. See Assembly page 5.
WARNING: Always switch off and unplug the machine before performing any checks or maintenance.
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