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IMPORTANT: Always unplug the machine before performing any maintenance/troubleshooting checks.
Why won't the machine turn on?
• The plug may not be fully pushed into the electrical socket.
• The fuse in the plug may need replacing. Always replace with a British 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the machine and check the machine for blockages.
There is an accessory missing
• Check the contents on the box to make sure the part is definitely included with your machine.
Why won’t the solution/clean water dispense?
• Make sure the solution and clean water tanks are fitted securely. See Filling the solution tank/Filling the clean water tank
page 9.
• The trigger on the handle may not be depressed. See operation page 10.
• The solution or clean water tank valve may be stuck. Hold the tank over the sink and press the valve underneath to release.
• The solution or clean water tank is empty. Refill the tank. See Filling the solution tank/Filling the clean water tank page 9.
Why won’t the solution/clean water dispense when using the hose?
• Make sure the solution and clean water tank is fitted securely. See Filling the solution tank/Filling the clean water tank
page 9.
• The trigger on the hose may not be depressed. See Using the hose and tools page 12.
• The solution or clean water tank valve may be stuck. Hold the tank over the sink and press the valve underneath to release.
• The solution or clean water tank is empty. Refill the tank. See Filling the solution tank/Filling the clean water tank page 9.
Why won't the machine pick up?
• The float in the dirty water tank may have been activated. Empty the dirty water tank and wait for the float to settle before
restarting your machine. See Emptying and cleaning the dirty water tank page 14.
• Check the brushbars for blockages and clear. See Removing and cleaning the brushes page 16.
• The dirty water tank and/or lid may not be fitted correctly. See Emptying and cleaning the dirty water tank page 14.
• Check the nozzle for blockages and clear. See Removing and cleaning the nozzle page 15.
• Check the nozzle is correctly fitted. See Removing and cleaning the nozzle page 15.
• The hose connector port cover may be open, close and retry. See Removing the hose and tools page 13.
Why is the machine leaking solution?
• The solution tank may not be correctly fitted. Slide and push the solution tank firmly into the machine. See Filling the
solution tank page 9.
• The solution may have overflowed into the reservoir underneath the solution tank. Remove the solution tank and dry any
solution from underneath.
Why won't the brushes spin?
• The brushes will only spin when the machine is reclined.
• Check the brushes are correctly fitted. See Removing and cleaning the brushes page 16.
• Check the brushes for blockages and clear. See Removing and cleaning the brushes page 16.
• Check for damage to the brushes.
WHAT TO DO IF IT GOES WRONG
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