11
ENGLISH
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
Customer Support can be reached Monday through Friday by calling 866.294.1660, or
through our support site at support.weboost.com.
Why do I need to create distance between the inside and outside antenna?
Antennas connected to the booster create spheres of signal. When these spheres
overlap, a condition called oscillation occurs. Oscillation can be thought of as noise,
which causes the booster to scale down its power or shut down to prevent damage.
The best way to keep these spheres of signal from overlapping is to maximize
separation distance between the inside and outside antennas.
(Troubleshooting cont.)
1.866.294.1660
www.weboost.com or www.weboost.ca support@weboost.com
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