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Whirlpool WTW9500E SERIES - User Manual

Whirlpool WTW9500E SERIES
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TECHNICAL EDUCATION
JOB AID W10329932
L-84
Vertical Modular
Washer
L-89
SERVICE MANUAL
WHIRLPOOL & MAYTAG 6.2 CU FT
DIRECT DRIVE TOP LOAD WASHER
W10864849
WTW9500E* MVWB955F*
*All Colors and Versions
Multimedia
Enhanced

Table of Contents

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Summary

General Information

Washer Safety

Details essential safety precautions and warnings for operating the washing machine.

General Theory of Operation

Explains the fundamental working principles and advanced features of the direct drive washer.

Model and Serial Number Location

Provides guidance on locating the model and serial number labels on the appliance.

Model and Serial Number Nomenclature

Defines the structure and meaning of model and serial number codes for identification.

Product Specifications

Lists the technical specifications including electrical, capacity, dimensions, and wash options.

Notes

A section reserved for general notes or remarks regarding the appliance.

Diagnostics and Troubleshooting

Diagnostic Guide

Provides a systematic approach to diagnosing appliance issues before specific component testing.

Diagnostic LED - Main Control

Explains the function and interpretation of the diagnostic LED on the main control board.

Self Diagnostic Mode

Outlines the procedure to activate and utilize the washer's built-in self-diagnostic testing.

Activating Service Diagnostic Mode

Details the button sequences required to enter the appliance's service diagnostic mode.

Key Activation & Encoder Test

Tests the functionality of user interface buttons and encoder inputs within diagnostic mode.

Service Test Mode

Enables testing of individual component functions and cycles for diagnostic purposes.

Load and Test Cycle Functions Numbers Chart

A reference chart mapping display numbers to specific washer functions for testing.

Service Diagnostics Verification Cycle

Describes a verification cycle to test and validate system functions after repairs.

Software Version Display

Shows how to access and interpret the various software version codes for the appliance.

Fault and Error Codes

Lists and explains fault codes, their meanings, and recommended troubleshooting procedures.

Troubleshooting Guide

A comprehensive guide correlating common problems with possible causes and diagnostic checks.

Component Testing

Testing Safety Information

Outlines critical safety measures and precautions for performing component tests.

Wiring Diagram

Presents the electrical schematic illustrating connections between components.

Test #1: Main Control (ACU)

Procedure to test the main control board's power inputs, outputs, and diagnostic LED.

Test #2: Valves

Checks electrical connections and resistance of water inlet valves.

Test #3: Drive System

Initial checks for drive system issues, including motor and shifter operation.

Test #3 a: Drive System - Shifter

Tests shifter connections, coil resistance, and slider movement for proper operation.

Test #3 b: Drive System - Motor

Evaluates motor wiring integrity, resistance values, and connection integrity.

Test #4: Keys and Encoders

Verifies the functionality of user interface buttons, indicators, and audio feedback.

Test #5: Temperature Thermistor

Checks the main control, wiring, and thermistor resistance for accurate temperature sensing.

Test #6: Water Level

Tests the water level sensing components, including hose connections and pressure transducer.

Test #7: Drain & Recirculation Pump

Checks pump operation, harness continuity, and resistance for drain and recirculation functions.

Test #8: Lid Lock

Tests the lid lock mechanism, including motor winding resistance and switch continuity.

Test #9: Heater Element

Verifies heater element resistance and its connection to the main control.

Test #10: Service LEDs

Diagnoses user interface issues by checking the function of service LEDs.

Test #11: Basket Light

Tests the basket light functionality and its electrical connections, including the lid switch.

Test #12: Bulk Dispense Pump & REX

Checks the bulk dispense pump, its connections, and the relay expansion board.

Component Access

Component Locations

Illustrates the physical placement of various internal components within the washer.

Removing the Access Panel

Step-by-step instructions for removing the rear access panel to reach internal components.

Lifting the Top Panel

Procedure for safely lifting and securing the top panel to access internal assemblies.

Removing the Main Control

Detailed steps for safely removing and disconnecting the main control board.

Removing the Relay Expansion Board (REX)

Instructions for disconnecting and removing the relay expansion board.

Removing the Lid Assembly

Guidance on how to detach and remove the entire lid assembly from the washer.

Removing the User Interface

Steps to remove the user interface panel from the lid assembly.

Removing the Water Valve Assembly

Procedure for disconnecting and removing the water inlet valve assembly.

Removing the Bulk Dispense Pump

Instructions for disconnecting and removing the bulk dispense pump.

Removing the Tub Ring, Impeller, and Basket

Steps to remove the tub ring, impeller, and the main wash basket.

Removing the Motor and Drive Assembly

Detailed process for removing the motor, clutch coil, stator, and drive assembly.

Removing the Pumps

Instructions for disconnecting and removing the drain and recirculation pumps.

Removing the Heater

Procedure for disconnecting and removing the heater element assembly.

Removing the Lid Lock

Steps to disconnect and remove the lid lock mechanism.

Removing the Basket Light

Instructions for disconnecting and removing the internal basket light assembly.

Summary

General Information

Washer Safety

Details essential safety precautions and warnings for operating the washing machine.

General Theory of Operation

Explains the fundamental working principles and advanced features of the direct drive washer.

Model and Serial Number Location

Provides guidance on locating the model and serial number labels on the appliance.

Model and Serial Number Nomenclature

Defines the structure and meaning of model and serial number codes for identification.

Product Specifications

Lists the technical specifications including electrical, capacity, dimensions, and wash options.

Notes

A section reserved for general notes or remarks regarding the appliance.

Diagnostics and Troubleshooting

Diagnostic Guide

Provides a systematic approach to diagnosing appliance issues before specific component testing.

Diagnostic LED - Main Control

Explains the function and interpretation of the diagnostic LED on the main control board.

Self Diagnostic Mode

Outlines the procedure to activate and utilize the washer's built-in self-diagnostic testing.

Activating Service Diagnostic Mode

Details the button sequences required to enter the appliance's service diagnostic mode.

Key Activation & Encoder Test

Tests the functionality of user interface buttons and encoder inputs within diagnostic mode.

Service Test Mode

Enables testing of individual component functions and cycles for diagnostic purposes.

Load and Test Cycle Functions Numbers Chart

A reference chart mapping display numbers to specific washer functions for testing.

Service Diagnostics Verification Cycle

Describes a verification cycle to test and validate system functions after repairs.

Software Version Display

Shows how to access and interpret the various software version codes for the appliance.

Fault and Error Codes

Lists and explains fault codes, their meanings, and recommended troubleshooting procedures.

Troubleshooting Guide

A comprehensive guide correlating common problems with possible causes and diagnostic checks.

Component Testing

Testing Safety Information

Outlines critical safety measures and precautions for performing component tests.

Wiring Diagram

Presents the electrical schematic illustrating connections between components.

Test #1: Main Control (ACU)

Procedure to test the main control board's power inputs, outputs, and diagnostic LED.

Test #2: Valves

Checks electrical connections and resistance of water inlet valves.

Test #3: Drive System

Initial checks for drive system issues, including motor and shifter operation.

Test #3 a: Drive System - Shifter

Tests shifter connections, coil resistance, and slider movement for proper operation.

Test #3 b: Drive System - Motor

Evaluates motor wiring integrity, resistance values, and connection integrity.

Test #4: Keys and Encoders

Verifies the functionality of user interface buttons, indicators, and audio feedback.

Test #5: Temperature Thermistor

Checks the main control, wiring, and thermistor resistance for accurate temperature sensing.

Test #6: Water Level

Tests the water level sensing components, including hose connections and pressure transducer.

Test #7: Drain & Recirculation Pump

Checks pump operation, harness continuity, and resistance for drain and recirculation functions.

Test #8: Lid Lock

Tests the lid lock mechanism, including motor winding resistance and switch continuity.

Test #9: Heater Element

Verifies heater element resistance and its connection to the main control.

Test #10: Service LEDs

Diagnoses user interface issues by checking the function of service LEDs.

Test #11: Basket Light

Tests the basket light functionality and its electrical connections, including the lid switch.

Test #12: Bulk Dispense Pump & REX

Checks the bulk dispense pump, its connections, and the relay expansion board.

Component Access

Component Locations

Illustrates the physical placement of various internal components within the washer.

Removing the Access Panel

Step-by-step instructions for removing the rear access panel to reach internal components.

Lifting the Top Panel

Procedure for safely lifting and securing the top panel to access internal assemblies.

Removing the Main Control

Detailed steps for safely removing and disconnecting the main control board.

Removing the Relay Expansion Board (REX)

Instructions for disconnecting and removing the relay expansion board.

Removing the Lid Assembly

Guidance on how to detach and remove the entire lid assembly from the washer.

Removing the User Interface

Steps to remove the user interface panel from the lid assembly.

Removing the Water Valve Assembly

Procedure for disconnecting and removing the water inlet valve assembly.

Removing the Bulk Dispense Pump

Instructions for disconnecting and removing the bulk dispense pump.

Removing the Tub Ring, Impeller, and Basket

Steps to remove the tub ring, impeller, and the main wash basket.

Removing the Motor and Drive Assembly

Detailed process for removing the motor, clutch coil, stator, and drive assembly.

Removing the Pumps

Instructions for disconnecting and removing the drain and recirculation pumps.

Removing the Heater

Procedure for disconnecting and removing the heater element assembly.

Removing the Lid Lock

Steps to disconnect and remove the lid lock mechanism.

Removing the Basket Light

Instructions for disconnecting and removing the internal basket light assembly.

Whirlpool WTW9500E SERIES Specifications

General IconGeneral
BrandWhirlpool
ModelWTW9500E SERIES
CategoryWasher
LanguageEnglish

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