Unrivalled Service and Support
Behind every Xerox product is a large network
of customer support that’s unrivalled in
the industry and available when you need
it. Xerox service professionals use leading-
edge technologies to keep you up and
running. They’re even linked to the engineers
who designed your product, so you can
be confident when you choose Xerox. And
genuine Xerox supplies are always readily
available.
Xerox
®
Office Services Support
Asset management services
• Asset Optimisation and Tracking – Process
and tools to optimise an enterprise’s office
output infrastructure and reduce hard costs.
• Break-Fix Management – Single point of
ownership and management for break-fix
service of all brands of office output devices,
regardless of manufacturer.
• Supplies Management – Process and
tools to procure, monitor and replenish all
document-related supplies proactively.
Imaging and output management services
• Output Management – Single point
of management of office output from all
output devices, regardless of manufacturer.
• Image Capture and Workflow –
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories.
Support services
• Technology Procurement and Deployment
– A creative and flexible end-to-end print/
computer product acquisition solution that
uses a single-point-of-contact model while
lowering the total cost of acquisition.
• Help Desk Services – A broad range of
enterprise services, managed through a
centralised single point of contact and
delivered through either an on-site or
off-site model.
• End User Services – Microsoft software
implementation, IT project consulting,
and customer education.
Access managed services
• Student and Library Patron Access –
Custom designed and implemented
customer-managed solutions.
Additional Information Sources
WorkCentre 5019/5021 front panel:
• The front panel offers tools to help
with machine setup, feature selections,
operational problems, and media feed and
supply issues.
Customer Documentation:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
• Warranty Booklet
On the Web:
Visit www.xerox.com/office for:
• Product, supplies, and support information
• Downloading drivers
• Finding your local reseller
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including the
same troubleshooting Knowledge Base used by
Xerox Customer Support staff to provide the
latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Questions? Comments? Problems?
For more information about the Xerox
®
WorkCentre™ 5019/5021, please contact your Xerox
sales representative, or visit us on the web at www.xerox.com/office.
©2013 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, CentreWare®, WorkCentre™ and Scan to PC Desktop® are trademarks
of Xerox Corporation in the United States and/or other countries. Contents of this publication may not be reproduced in any form without
permission of Xerox Corporation. As an ENERGY STAR® partner, Xerox Corporation has determined that this product meets the ENERGY STAR
guidelines for energy efficiency. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. The information in this document is subject
to change without notice. Updated 6/13 W59EG-011C
Section 2: Configuration Summary, Specifications,
Supplies and Support Resources
Support Resources
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