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Common Issues
Unable to power on
• The battery level is low. Put the robot on the charging dock and charge it before use.
• The battery temperature is too low or too high. Only use the robot within the range of 4-40°C (39-104°F).
Unable to charge
• Check the power indicator light turns on and both ends of the power cabel are properly connected.
• If contact is poor, clean the contact areas on the charging dock and the robot.
Slow charging
• When used at high or low temperatures, the robot will automatically reduce its charging speed to extend battery
life.
• The charging contacts may be dirty. Wipe them with a dry cloth.
Unable to dock
• There are too many obstacles near the charging dock. Move it to an open area.
• The robot is too far from the charging dock. Place it closer and retry.
Abnormal behavior • Restart the robot.
Noise during
cleaning
• The main brush, side brush, main wheels, or omni-directional wheel may be jammed. Turn off the robot and clean them.
• VibraRise system abnormal. Check for jammed objects.
Unable to
connect to WiFi
• WiFi is disabled. Reset the WiFi and try again.
• The WiFi signal is poor. Move the robot to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
• The current Roborock robot is not supported. You can find supported models in the app.
• Unable to connect to WiFi abruptly. There may be an error with your router settings. Contact Roborock customer
service for additional support.
Problem Solution
Scheduled cleaning
is not working
• Keep the robot charged. Scheduled cleaning can only begin when the battery level is above 20%.
Poor cleaning ability
or dust falling out
• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brush is jammed and needs cleaning.
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