19
Service
In the event of technical faults, please first check whether you can remedy
the problem yourself with the help of the operating instructions (section
“What to do if…”).
If you were not able to remedy the problem yourself, please contact the
Customer Care Department or one of our service partners.
In order to be able to assist you quickly,
we require the following information:
– Model description
– Product number (PNC)
– Serial number (S No.)
(for numbers see rating plate)
– Type of fault
– Any error messages displayed by the
appliance
– three digit letter-number combination for glass ceramic
So that you have the necessary reference numbers from your appliance at
hand, we recommend that you write them in here:
Model description: .....................................
PNC: .....................................
S No: .....................................
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