Zebra EPL Series User Manual

ZEBRA DEsktop EpL pRintERs
OPERATING ESSENTIALS
PROBLEM SOLUTION OR REASON
MEDIA DOES NOT ADVANCE
Check interface cable connections from computer to printer1.
Make sure top cover is locked closed2.
Check that labels are correct3.
Verify media has print surface up for printing4.
Check that transfer ribbon is correctly routed and has the ink-side out 5.
for thermal-transfer printing (if ribbon is being used)
Printer has a syntax or command error. Check program and resend print job6.
MEDIA MOVES BUT NOTHING
IS PRINTED
Verify that the labels are the correct type (thermal transfer or direct thermal)1.
Check that the roll is loaded with the thermal side facing up2.
Clean the printhead with cleaning pen3.
Ensure top cover is locked closed4.
Check darkness setting is correct5.
PRINTING IS FADED
OR POOR
Clean the printhead with cleaning pen1.
Adjust print speed/darkness in software2.
Check the media and verify that the print surface is facing up3.
Check that correct thermal media is in use4.
Check darkness setting is correct5.
PRINTS ONLY PARTIAL LABEL
OR SKIPS A LABEL
Perform media length-sensing1.
Label caught on printhead2.
Top cover is not properly latched3.
Possible software problem. Check the printer memory configuration 4.
Refer to the programming manual
PRINTING STOPS AND INDICATOR
LIGHTS AMBER OR RED
Perform media length-sensing1.
Possible problem with label stock. Use only approved labels and tags2.
Possible label jam3.
Insufficient memory for label size. Check the printer memory configuration4.
Possible software problem. Refer to the programming manual5.
PRINTER OPERATION
PROBLEM SOLUTION OR REASON
PRINTING CONTINUES
BETWEEN LABELS
Perform media length-sensing1.
Make sure label-taken sensor is on2.
The label-taken sensor is blocked or dirty. Remove any scraps or dust3.
Continuous media may be set. Verify form-length setting through programming 4.
command. See the programming guide
PRINTS ONE LABEL
AND THEN STOPS
Verify the quantity has been correctly set1.
BLADE CUTS THROUGH
LABELS INSTEAD OF CUTTING
LINER BETWEEN LABELS
Verify form-length setting through programming1.
MEDIA JAMMED IN CUTTER
Unplug power and interface cables. Use tweezers to remove scraps from cutter opening1.
BLADE FAILS TO CUT DIRECT-
THERMAL PAPER OR LABEL LINER
Ensure cutter is clean and printer is set to cutter mode 1.
(see programming guide)
Replace cutter2.
MEDIA HANDLING
TROUBLESHOOTING TOPICS
2

Zebra EPL Series Specifications

General

Brand	Zebra
Model	EPL Series
Category	Label Maker
Language	English