Zebra RW SERIES Operating Essentials Guide

TROUBLESHOOTING TOPIC SOLUTION
1
NO POWER
Check that battery is installed properly•
Recharge or replace battery as necessary•
2
MEDIA DOES NOT FEED
Ensure printhead is closed and latched•
Check spindle-holding media for any binding•
Ensure label sensor is not blocked•
3
POOR OR FADED PRINT
OR FLASHING
Clean printhead•
Check battery for possible damage. Recharge or replace as necessary•
Check quality of media•
4
PARTIAL OR MISSING
PRINT
Check media alignment•
Clean printhead•
Ensure printhead is properly closed and latched•
5
NO PRINT
Replace battery•
Check cable to terminal•
Wireless units only: restore wireless connection•
Ensure valid programming file is sent to printer•
6
REDUCED BATTERY LIFE
Check battery date code (dddyy) – if battery is one to two years old, •
short life may be due to normal ageing
Replace battery•
7
FLASHING ICON
No application or application corrupted; program must be re-loaded•
Wireless units only: flashing error light indicates data transmission•
8
FLASHING
OR ICONS
Check that media is loaded and that printhead is closed and securely latched•
9
SKIPS LABELS
Ensure correct media is being used•
Ensure bar/ or gap sensor is not blocked•
10
COMMUNICATION ERROR
Check media is loaded, head is closed and error light is off•
Replace cable to terminal•
11
LABEL JAM
Open media cover•
Generously apply isopropyl alcohol to printer in area of jammed label•
12
BLANK LCD SCREEN
No application loaded or application corrupted: program must be re-loaded•
13
MAGNETIC STRIP CARD OR
SMART CARD WON’T READ
Ensure the “RDR” text is displayed, indicating card reader is enabled •
Ensure card is inserted with the magnetic stripe or microchip facing in the correct direction•
Check card for excessive wear or damage to either the magnetic strip or the microchip•
14
BATTERY PACK IS HARD
TO INSERT
Do not force the battery. Verify you have removed the protective shrink-wrap that •
protects the battery during shipping
The battery packs for the RW and QL series printers are similar in size and shape, but •
not identical. Verify you are using the correct battery pack: the RW 420 battery pack
replacement part number is AK17463-005. The RW 220 battery pack replacement part
number is AK18026-002
ZEBRA RW SERIES OPERATING ESSENTIALS
KEY TROUBLESHOOTING TOPICS
2

Zebra RW SERIES Specifications

General

Brand	Zebra
Model	RW SERIES
Category	Printer
Language	English