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No Fault conditions Possible causes / corrective actions
1 The air conditioner unit will not resume after • The auto restart function is not functioning. Please
power failure. turn on the unit with the wireless / wired controller.
2 The compressor does not operate 3 minutes • Protection against frequent starting.
after the air conditioner unit is started. • Wait for 3 or 4 minutes for the compressor to start
operating by it self.
3 The airow is too slow or room cannot be • The air lter is dirty.
cooled sufciently. • The doors and windows are opened.
• The air suction and discharge of both indoor and
outdoor units are clogged or blocked.
• The regulated temperature or temperature setting
is not low enough.
4 Discharge airow has bad odor. • Cigarettes, smoke particles, perfume and others,
which might have adhered onto the coil, may
cause odor.
• Contact your nearest dealer.
5 Condensation on the front air grille of the • This is caused by air humidity after an extended
indoor unit. period of operation.
• The set temperature is too low. Increase the
temperature setting and operate the unit at high
fan speed.
6 Water owing out from the air conditioner. • Switch off the unit and contact your nearest dealer.
This might be due to tilted installation.
7 Hissing airow sound from the air conditioner • Liquid refrigerant owing into the evaporator coil.
unit during operation.
8 The wireless controller display is dim. • The batteries are discharged.
• The batteries are not correctly inserted.
• The assembly is not good.
9 Compressor operates continuously. • Dirty air lter. Clean the air lter.
• Temperature setting too low (cooling). Use higher
temperature setting.
• Temperature setting too high (heating), Use lower
temperature setting.
10 No cool air comes out during cooling cycle, or • Temperature setting too high (cooling). Use lower
no hot air comes out during heating cycle. temperature setting.
• Temperature setting too low (heating). Use higher
temperature setting.
11 On heating cycle, warm air does not come out. • Unit is in defrost mode. Heating operation will
resume after defrost cycle ends.
When a malfunction of the air conditioner unit is detected, immediately switch off the main power supply before
proceeding with the following troubleshooting procedures.
The following are common fault conditions and simple troubleshooting tips. If any other fault conditions which
are not listed occur, contact your nearest local dealer. DO NOT attempt to troubleshoot the unit by yourself.
12. TROUBLESHOOTING