Appendix A
A-7
Common Problems and Solutions
Hardware Problem - Optical Disc
The optical disc drive is not able to read or write discs.
1. Update the BIOS to the latest version and try again.
2. If updating the BIOS does not help, try better quality discs and try again.
3. If the problem still exist, contact your local service center and ask an engineer for assistance.
Unknown Reason - System Unstable
Cannot wake up from the hibernation.
1. Remove upgraded parts (RAM, HDD, WLAN, BT) if they were installed after purchase.
2. If not the case, try MS System Restore to an earlier date.
3. If problem still persists, try restoring your system using the recovery partition or DVD.
(NOTE: You must backup all your data to another location before recovering.)
4. If the problem still exist, contact your local service center and ask an engineer for assistance.
Hardware Problem - Keyboard / Hotkey
The Hotkey (FN) is disabled.
A. Reinstall the “ATK0100” driver from the driver CD or download it from the ASUS website.
Hardware Problem - Built-in Camera
The built-in camera does not work correctly.
1. Check “Device Manager” to see if there are any problems.
2. Try reinstalling the webcam driver to solve the problem.
3. If the problem is not solved, update the BIOS to the latest version and try again.
4. If the problem still exist, contact your local service center and ask an engineer for assistance.
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