Asus MX299Q User Manual

3-7
ASUS LCD Monitor MX299Q
3.3 Troubleshooting (FAQ)
Problem
Possible Solution
Power LED is not ON
• Press the button to check if the monitor is in the
ON mode.
• Check if the power cord is properly connected to
the monitor and the power outlet.
The power LED lights amber and
there is no screen image
• Check if the monitor and the computer are in the
ON mode.
• Make sure the signal cable is properly connected
the monitor and the computer.
• Inspect the signal cable and make sure none of the
pins are bent.
• Connect the computer with another available
monitor to check if the computer is properly
working.
Screen image is too light or dark
• Adjust the Contrast and Brightness settings via
OSD.
Screen image bounces or a wave
pattern is present in the image
• Make sure the signal cable is properly connected to
the monitor and the computer.
• Move electrical devices that may cause electrical
interference.
Screen image has color defects
(white does not look white)
• Inspect the signal cable and make sure that none of
the pins are bent.
• Perform Reset via OSD.
• Adjust the R/G/B color settings or select the Color
Temperature via OSD.
No sound or sond is low
• Make sure the audio cable is properly connected to
the monitor.
• Adjust the volume settings of both your monitor and
computer.
• Make sure the computer sound card driver is
properly installed and activated.

Asus MX299Q Specifications

General

Color	black, multi
Screen Type	led
Tiltable	yes
Touch Screen	no
Webcam	no
OS Compatibility	mac, windows
Screen Size	29 inches
Panel Type	ips
Aspect Ratio	21:9
Resolution	2560 x 1080
Refresh Rate	60hz
Horizontal Viewing Angle	178 degrees
Vertical Viewing Angle	178 degrees
Response Time	5 milliseconds
Brightness	300 candela per square meter
Contrast Ratio	80, 000, 000:1
Horizontal Scan Rate	83 kilohertz
Built-In Speakers	yes
VGA Ports	0
DVI	1
Power Saving Mode	0.5 watts
Power Consumption	31.7 watts
Width with Stand	27.6 inches
Net Weight without Stand	12.1 pounds