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Appendix: Basic troubleshooting
If you encounter any of the following scenarios after installing your graphics card,
try performing one of the possible solutions before calling for technical support.
If you still have some issues with the product, please visit https://www.asus.com/
support for more information.
Problem No display after the card is installed
Cause Your card might not be properly installed.
Solution Make sure that the card is not tilted or skewed on the slot.
Cause Your monitor might not be properly connected.
Solution Make sure that the signal cable is properly connected to
your monitor and graphics card.
Cause Your graphics card is not supported by your motherboard.
Solution Check the technical documentation that came with your
motherboard and check the required specications for
your graphics card (e.g. AGP voltage requirement).
Cause The graphics card’s auxiliary power is not connected.
Solution Make sure that the auxiliary power cables are properly
connected with the power supply unit.
Cause Insufcient power supply.
Solution Make sure that your power supply unit can provide the
minimum power requirement to your system.
Cause Incorrect motherboard hardware system settings (e.g.
system control panel connections).
Solutions • Make sure that the system control panel cables are con-
nected properly (e.g. power switch, reset).
• Make sure that your CPU, CPU fan and/or memory
DIMMs are in good working condition and are con-
nected properly.
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