Axon Body 3 Camera User Manual
Axon Enterprise, Inc. Page 10 of 44
Error Code Description Troubleshooting Action
-1 Communication to AB3 has
failed
Power the camera off, then power the camera
back on and retry registration.
If attempting to register a large number of
cameras in close proximity and you see this
error, retry registration with individual
cameras.
If the error occurs again, tap Dismiss All and
allow ADM to retry registration.
33, -7249973, 43,
or 49
Camera time is inaccurate Sign out and back into ADM.
Power the camera off, then power the camera
back on and allow the camera to remain
docked for 2 minutes to allow sufficient time
to synchronize the camera time.
Confirm your agency network settings allow
network communication from dock to Axon
Evidence through port 80 and port 443. For
more information, see
Managing Network
Whitelisting with Axon Cloud Services.
45 or 47 Camera unable to reach
internet
Power the camera off, then power the camera
back on and allow camera to remain docked
for 1 minute prior to retrying. It will take about
30 seconds to establish an internet
connection. Tap Dismiss All and allow ADM to
retry the registration.
If the error persists after retrying to register
several times, check the internet connection
and troubleshoot the dock internet
connection. Common connection issues
include agency firewall settings.
46
Camera unable to reach your
agency’s Axon Evidence
account
Sign out and back into ADM. If you can sign in,
retry registration. Otherwise, contact Axon
Technical Support to see if there are any
issues with Evidence.com.
34, 48, or 50 Camera provisioning issue Power the camera off, then power the camera
back on and retry registration.
If the error persists, contact your Axon
Evidence administrator to confirm that Device
Management permission is enabled.
If Device Management permission is enabled,
please contact your Axon Representative or
Axon Technical Support for assistance.
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