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Troubleshooting guide
Symptom Possible causes Solutions
No sound
Hearing aid is out of power
Charge the hearing aid
Dead battery Contact your hearing care professional
Clogged earpieces
(dome, Grip Tip, Micro Mold,
or Lite Tip)
Clean mold
Replace wax lter, dome, or Grip Tip
Intermittent or
reduced sound
Clogged sound outlet
Clean mold or replace wax lter, dome, or Grip Tip
Moisture Gently wipe the hearing aid and let it dry
Hearing aid is out of power
Charge the hearing aid
Squealing noise
Hearing aid earpiece
inserted incorrectly
Re-insert the earpiece
Ear wax accumulated
in ear canal
Have ear canal examined by your doctor
Beeping
If your hearing aid plays
8 beeps, 4 times consecutively,
your hearing aid needs a
microphone service check
Contact your hearing care professional
Hearing aid LED
remains off when
the hearing aid is
placed in the charger
The charger is not switched on
Verify that the charger power supply is connected correctly
The hearing aid or charger is
either too warm or too cold
Move the charger and hearing aid to a location with a
temperature between +5 °C to +40 °C
Charging is incomplete. The room
temperature exceeds +35 ºC,
which prolongs the charging time.
The charger has stopped charging
to protect the battery.
Reinsert the hearing aid into the charger. This will
complete the charging within approximately 15 minutes.
The hearing aid is not correctly
inserted into the charger
Check the charger slots for foreign objects
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