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The product you have purchased comes accompanied by a limited warranty. Bestway
®
stands behind our quality guarantee and assures,
through a replacement warranty, your product will be free from manufacturer’s defects that result in leaks.
To enact a warranty claim, this form must be completed and supplied with a copy of your purchase receipt to your local Bestway Aftersales
Center. Please contact your local Bestway Aftersales Center before sending any documents, they will provide full instructions of what is
needed for your claim. Bestway
®
will not replace any products deemed to have been neglected or having been used outside of the owner’s
manual guidelines.
Bestway’s warranty covers manufacturing defects discovered whilst unpacking the product or during use as recommended within the user
manual, this warranty applies only to products which have not been modified by any 3rd parties. The product must be stored and handled
in accordance with the technical recommendations.
The warranty does not cover damages caused by misuse, abuse, neglection, including, but not limited to collision, fire, use of incorrect
voltage, to excessive heat exposure, improper installation, improper wiring or testing, improper storage.
Replacements and repairs don’t extend the duration of the warranty. The date to be considered as the start of the warranty is only the one
showed in the original receipt/purchase invoice.
FAX/E-MAIL/TEL: Please refer to your country according to the information you find on the back cover or on our website:
www.bestway-service.com
Please provide your address details in full. Note: Incomplete address details will result in delayed shipments.
Bestway reserves the right to charge for redelivery of undelivered packages where the recipient is at fault.
Limited BESTWAY
®
Manufacturer’s Warranty
Please copy the Batch Number placed the body of the spa pump.
Batch Number: Date of purchase receipt:
TO: Bestway
®
Service Department
Customer Code Number
DATE
Description of Problem
IMPORTANT: ONLY THE DAMAGED PART WILL BE REPLACED, NOT THE COMPLETE SET.
Bestway reserves the right to request photographic evidence of defective parts, or to require the sending of
the item for additional testing.
In order to best assist you, we request all information you provide is complete.
VISIT OUR WEBSITE WWW.BESTWAY-SERVICE.COM TO BY SPARE PARTS, TO DOWNLOAD
MANUALS, FAQ AND VIDEO, ALSO AVAILABLE ON OUR BESTWAY CHANNEL ON YOUTUBE.
Select the product you have purchased:
54112 54113 54123 54129
Batch Number
Heating System not workingSpa leaking Water Filtration System not working
Lay-Z-Massage System not workingControl panel shows a failure which cannot be solved
Missing Parts - Please use the code for the missing part, this
can be found in the owner’s manual.
Pump leaking Adapter leaking
Other (please describe)
REQUIRED INFORMATION - PLEASE WRITE THE DELIVERY ADDRESS
Please Clearly Write Your Item Code:
Name: Address:
Zipcode:
Country: City:
Mobile: Telephone:
Fax: E-mail:
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