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Reporting safety defects

For US customers

The following applies only to vehicles owned

and operated in the US.

If you believe that your vehicle has a defect

which could cause a crash or could cause injury

or death, you should immediately inform the

National Highway Traffic Safety Administration,

NHTSA, in addition to notifying BMW of North

America, LLC, P.O. Box 1227, Westwood, New

Jersey 07675-1227, Telephone 1-800-831-

1117.

If NHTSA receives similar complaints, it may

open an investigation, and if it finds that a safety

defect exists in a group of vehicles, it may order

a recall and remedy campaign. However,

NHTSA cannot become involved in individual

problems between you, your dealer, or BMW of

North America, LLC.

To contact NHTSA, you may call the Vehicle

Safety Hotline toll-free at 1-888-327-4236

(TTY: 1-800-424-9153); go to

http://www.safercar.gov; or write to: Adminis-

trator, NHTSA, 400 Seventh Street, SW.,

Washington, DC 20590. You can also obtain

other information about motor vehicle safety

from http://www.safercar.gov

For Canadian customers

Canadian customers who wish to report a

safety-related defect to Transport Canada,

Defect Investigations and Recalls, may call

1-800-333-0510 toll-free from anywhere in

Canada or 1-613-993-9851 from the Ottawa

region and from other countries, or contact

Transport Canada by mail at: Transport Can-

ada, ASFAD, Place de Ville, Tower C,

330 Sparks Street, Ottawa, ON, K1A 0N5.

You can also obtain other information about

motor vehicle safety from http://www.tc.gc.ca

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BMW 2010 X5 User Manual

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