Bose SoundTouch Portable Series II User Manual

28 - English
Care and Maintenance
Troubleshooting
For more troubleshooting information, refer to the in-app help.
Problem What to do
Cannot complete network setup • Connect the system to AC (mains) power.
• Select correct network name and enter password.
• Connect the device and SoundTouch
™
system to the
same Wi-Fi
®
network.
• Enable Wi-Fi on the device (mobile or computer) you
are using for setup .
• If network name does not appear or is hidden, select
Manually Connect to Another Network on the
CONNECT TO HOME WI-FI NETWORK screen.
• Close other open applications.
• If using a computer for setup, check firewall settings
to ensure that the SoundTouch
™
app and
SoundTouch
™
Music Server are allowed programs.
• Test your Internet connection by loading
www.SoundTouch.com
• Restart your mobile device, or computer, and router.
• Reboot your system.
• Uninstall the app, reset the system, and restart setup.
Cannot connect to network • If your network information has changed or to con-
nect your system to another network, refer to the
in-app help.
• Connect to the network using an Ethernet cable.
Intermittent or no audio • Move system away from possible interference
(microwaves, cordless phones, etc.).
• Stop other audio or video streaming applications.
• Move system or audio source closer to wireless router
or access point.
• Ensure system volume is not muted or too low.
• Unplug the power cord; reconnect after one minute.
AirPlay • Connect system and AirPlay device to the same
network.
• Select the system in the device’s AirPlay menu.
• Ensure AirPlay device is playing; increase its volume.
• Move AirPlay device away from possible interference
and closer to the wireless router or access point.
• Restart your mobile device, or computer, and router.
Note: Proximity of the AirPlay device to the system
is not important, only to the wireless router or
access point.
Bass is too heavy or low • Adjust the bass level of your system in the app. Refer
to the in-app help.

Bose SoundTouch Portable Series II Specifications

General

Control type	Buttons
Volume control	Digital
Remotely operated	Yes
Supported radio bands	Not supported
Built-in storage media	No
Audio formats supported	AAC, MP3, WMA
Internet radio services supported	iHeartRadio, Pandora, Spotify
Network streaming services supported	Pandora
Display type	OLED
Product color	Black, White
RMS rated power	- W
Number of drivers	-
Audio output channels	2.0 channels
Wi-Fi standards	802.11b, 802.11g
Cables included	AC, USB

Weight and Dimensions

Depth	64 mm
Width	249 mm
Height	147 mm
Weight	1400 g