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Errors and troubleshooting
Error message Situation Solution
No lens lter is attached. Attach new, clean lens lter.
The thermometer probe was not
positioned securely in the ear.
An accurate measurement
was not possible.
POS = position error
Check if the positioning of the probe is
correct and remains stable.
Replace lens lter and reposition.
Press Start button to begin a new
measurement.
Ambient temperature is not within
the allowed operating range
(50 – 104 °F or 10 – 40 °C).
Allow the thermometer to remain for
30 minutes in a room where
the temperature is between
50 and 104 °F or 10 and 40 °C.
Temperature taken is not within
typical human temperature range
(93.2 – 108 °F or 34 – 42.2 °C).
HI = too high
LO = too low
Make sure the probe tip and lens are
clean and a new, clean lens lter is
attached. Make sure the thermometer
is properly inserted. Then, take a new
temperature.
System error – self-check display
ashes continuously and will not be
followed by the ready beep and the
ready symbol or screen is blank.
If error persists,
If error persists,
If error still persists,
Wait 1 minute until the thermometer
turns o automatically, then turn
on again.
... reset the thermometer by removing
the batteries and putting them back in.
... replace the batteries with new
batteries.
... please contact the Service Center.
Battery is low, but thermometer will
still operate correctly.
Insert new batteries.
Battery is too low to take correct
temperature measurement.
Insert new batteries.