Dispense Hot Water and Activate Child Safety Feature
CAUTION: This unit dispenses water at temperatures that can cause severe burns. Avoid direct contact with hot
water. Keep children and pets away from the unit while dispensing. Never allow children to dispense hot
water without proper and direct supervision. Disable the hot water by switching the heating convenience
switch to the O position.
NOTE: Water will take approximately 15-20 minutes after plugging in and turning on to reach its hottest
temperature.
1. This water dispenser is equipped with a child safety feature in order to prevent inadvertent dispensing. To
disable the child safety lock feature, press the lock button.
2. To dispense hot water, place a drinking glass or container under the tap and press the hot water button.
3. Release the button when your container is full.
4. Press the lock button again to restore the child safety feature.
Troubleshooting
Problem Solution
The cold water is not
cold.
• It takes up to one hour after setup to dispense cold water.
• Make sure the power cord is properly connected to a working
outlet.
• Make sure the back of the dispenser is at least 8 in. (20 cm) from
a wall and there is free airflow on all 8 in. (20 cm) sides of the
dispenser.
• Make sure cold water switch on back of dispenser in the On
position. If water still isn’t cold, call customer service at +1 844-257-
4103 for assistance.
The hot water is not hot.
• It takes 15-20 minutes after setup to dispense hot water.
• Make sure the power cord is properly connected to a working
outlet.
• Make sure hot water switch on back of dispenser is in the On
position.
The dispenser is noisy.
• Ensure the dispenser is located on a level surface.
• The heating tube may be generating a slight noise. This is normal.
There is water leakage.
If the 3 lights are flashing, a leak was detected.
• The pipe is not connected properly. Check all water connections
and tubes to ensure everything is connected properly.
• The water pipes and/or tubing have burst. Replace pipes and
tubing.
The machine is not
dispensing water.
• The dispenser has become too cold and the lines are blocked by
ice. Turn o the cold water switch for at least 4 hours to allow the
water in the lines to thaw.
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