Brother DCP-7010 User Manual

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6
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine
maintenance
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Back Cover Open The back cover is not completely
closed.
Close the back cover of the machine.
Change Drum Soon The drum unit is near the end of its life. Use the drum unit until you have a print quality
problem; then replace the drum unit with a new one.
See Replacing the drum unit (DR-2000) on page 6-23.
Cooling Down
Wait for a while
The temperature of the drum unit or
toner cartridge is too hot. The machine
will pause its current print job and go
into cooling down mode. During the
cooling down mode, you will hear the
cooling fan running while the display on
the machine shows Cooling Down,
and Wait for a while.
You must wait 20 minutes for it to cool.
Cover is Open The front cover is not completely
closed.
Close the front cover for the drum unit.
Data Remaining Print data is left in the machine’s
memory.
Re-start printing from your computer.
Print data is left in the machine’s
memory. The USB or Parallel cable was
unplugged while the computer was
sending the data to the machine.
Press Job Cancel. The machine will cancel the job
and eject the page that is being printed.
Try to print again.
Document Jam
(DCP-7025 only)
The document was not inserted or fed
properly or the document scanned from
the ADF was too long.
See Document jams (DCP-7025 only) on page 6-3.
See Using the automatic document feeder (ADF)
(DCP-7025 only) on page 1-4.
Drum Error The drum unit needs to be cleaned. See Cleaning the corona wire on page 6-19.
Fail to Warm up The fuser unit is too cold. Turn off the machine’s power switch, and check the
machine’s environment. If it is in a location that is too
cold or too hot, try to cool or warm the room by turning
on the air conditioner or heater. Or, change the
location. Then, turn on the machine’s power switch.
Unit is too Hot The fuser unit is too hot.

Brother DCP-7010 Specifications

General

Print technology	Laser
Maximum resolution	2400 x 600 DPI
Time to first page (black, normal)	10 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Copier resize	25 - 400 %
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	20 cpm
Grayscale levels	256
Input color depth	24 bit
Maximum scan resolution	9600 x 9600 DPI
Optical scanning resolution	600 x 2400 DPI
Total input capacity	250 sheets
Total output capacity	100 sheets
Internal memory	16 MB
Dimensions (WxDxH)	432 x 395 x 253 mm
All-in-one functions	Scan
Color all-in-one functions	scan, n
Compatible operating systems	Windows 98(SE)/Me/2000/NT/XP Mac OS 9.1-9.2 Mac OS X 10.2.4 +
USB port	Yes
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Display	LCD
Market positioning	Home & office
Paper tray media types	Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Executive
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Package weight	12300 g