Troubleshooting
41
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and supply items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can clear most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://support.brother.com
.
Error Message Cause Action
B&W Print Only
Refill [XX] Ink
The amount of remaining ink in one or
more of the ink tanks (except black) is
low.
This error message may appear if the
ink dot counter is incorrect even if
some ink remains.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you choose Greyscale in the
Advanced tab of the printer
driver, you can use the machine
as a monochrome printer.
2-sided printing is not available
when this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in monochrome.
Refill the ink tank.
When you refill the ink tank, fill the ink
up to the upper line, or fill with all of
the ink in the bottle if it does not
exceed the upper line.
A message may appear on the LCD
to verify whether the ink tanks were
refilled.
Press a (Yes) to reset the ink dot
counter if ink tank has been refill.
Press b (No) if ink tank has not been
refilled.
(See Refilling the ink tanks
on page 33.)
The machine will stop all print
operations, you cannot use the
machine until you refill the ink tank in
the following cases:
• If you unplug the machine.
• If the paper type is set to anything
except Plain Paper.
• (Windows
®
) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer
driver.
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