Brother MFC-J6910DW User Manual

88
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
If you are having difficulty with your machine B
Printing
Difficulty Suggestions
No printout. Check the interface cable or wireless connection on both the machine and your
computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 65.)
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages on page 71.)
If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
cartridges on page 65.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Brother MFC-XXXXX (where XXXXX is your model
name), and make sure that Use Printer Offline is unchecked.
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Brother MFC-J6910DW Specifications

General

Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Economical printing	Yes
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Scan to	E-mail, File, FTP, Image, OCR
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	A3 (297 x 420) mm
Output color depth	24 bit
Image formats supported	BMP, JPG, TIF
Optical scanning resolution	1200 x 1200 DPI
Scan speed	3.49 sec/page
Dimensions (WxDxH)	540 x 489 x 331 mm
All-in-one functions	Copy, Fax, Scan
Color all-in-one functions	copy, fax, print, scan
Copier resize	25 - 400 %
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	400 pages
Modem speed	33.6 Kbit/s
Fax coding methods	JPEG, MH, MMR (Fax coding method), MR
Fax speed dialing (max numbers)	100
Total input capacity	250 sheets
Total output capacity	50 sheets
Maximum input capacity	500 sheets
Total number of input trays	2
Auto document feeder (ADF) input capacity	35 sheets
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	3.3 \
Market positioning	Business
Processor family	RISC
Compatible memory cards	Memory Stick (MS), MMC, MS PRO, SD, SDHC
Sound pressure level (printing)	50 dB
Maximum print size	297 x 432 mm
Paper tray media types	Glossy paper, Photo paper, Plain paper, Transparencies
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
Borderless printing media sizes	A3, A4, A6, B4
Maximum ISO A-series paper size	A3
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, SSID, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-PSK
Mobile printing technologies	-
Standard interfaces	Ethernet, USB 1.1, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	8.5 W
Power consumption (PowerSave)	4 W
Power consumption (average operating)	28 W
Package weight	25300 g
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion
Server operating systems supported	Windows 2000 Advanced Server, Windows 2000 Server, Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 2000, Windows 2000 Professional, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional
Bundled software	Brother MFL-Pro Suite\\r Brother ControlCentre4 (Win)\\r Nuance® Paperport® 12 SE + OCR (Win)\\r Reallusion® FaceFilter Studio (Win8)\\r Brother ControlCentre2 (Mac)\\r NewSoft® Presto!® PageManager9 (Mac)

Weight and Dimensions

Depth	489 mm
Width	540 mm
Height	331 mm