Brother MFC-J890DW User Manual

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Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs & Troubleshooting tips.
Visit us at support.brother.com.
Click FAQs & Troubleshooting and search for your model name.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking.
• The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
• Error and Maintenance Messages
• Document Jams
• Printer Jam or Paper Jam
• If You Are Having Difficulty with Your Machine
• Check the Machine Information
• Reset Your Brother Machine
• Paper Handling and Printing Problems
• Telephone and Fax Problems
• Other Problems
• Network Problems
• Google Cloud Print Problems
• AirPrint Problems
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Brother MFC-J890DW Specifications

General

Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Duplex printing mode	Auto
Print speed (black, normal quality, A4/US Letter)	27 ppm
Print speed (color, normal quality, A4/US Letter)	23 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Scan to	Cloud, E-mail, File, Image, OCR, USB
Scan drivers	ICA, SANE, WIA
Scanner type	ADF scanner
Grayscale levels	256
Input color depth	30 bit
Output color depth	24 bit
Image formats supported	BMP, JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	1200 x 2400 DPI
Faxing	Color faxing
Fax memory	200 pages
Fax speed dialing (max numbers)	100
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Compatible memory cards	SD, SDHC, SDXC
Sound pressure level (printing)	50 dB
Power consumption (off)	0.2 W
Power consumption (sleep)	1.2 W
Power consumption (average operating)	17 W
Sustainability certificates	Blue Angel, ENERGY STAR
Control type	Touch
Product color	Black
Display diagonal	2.68 \
Market positioning	Home & office
Package depth	294 mm
Package width	477 mm
Package height	457 mm
Package weight	9900 g
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	64-bit WEP, 128-bit WEP, SSID, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK, WPA2-TKIP
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS , LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, SNMPv1/v2c, TFTP server, ICMP, Web Services (Print/Scan), SNTP Client
Supported network protocols (IPv6)	NDP, RA, mDNS, LLMNR Responder, DNS Resolver, LPR/ LPD, Custom Raw Port/Port9100, SNMPv1/v2c, TFTP server, Web Services (Print/Scan), SNTP Client, ICMPv6
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Paper input type	Paper tray
Total input capacity	150 sheets
Total output capacity	50 sheets
Total number of input trays	1
Auto document feeder (ADF) input capacity	20 sheets
Envelopes sizes	C5, Com-10, DL, Monarch
Photo paper sizes	10x15, 12.5x17.5 cm
Custom media width	148 - 215.9 mm
Maximum print size	215 x 355 mm
Custom media length	148 - 355.6 mm
Duplex media weight	64 - 105 g/m²
Paper tray media types	Photo paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	64 - 300 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	341 mm
Width	400 mm
Height	172 mm