Brother MFC-J890DW User Manual

Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Paper Handling and Printing
Problems
Paper Handling and Printing Problems
Printing Difficulties
Difficulties
Suggestions
No printout Check that the correct printer driver has been installed and selected.
Check to see if the machine's display is showing an error message.
See Related Information: Error and Maintenance Messages.
Check that the machine is online:
• Windows Server
®
2008
Click
(Start) > Control Panel > Hardware and Sound > Printers. Right-
click Brother MFC-XXXX Printer (where XXXX is your model name). Make
sure Use Printer Online is not listed. If it is listed, click this option to set the
driver Online.
• Windows
®
7 and Windows Server
®
2008 R2
Click (Start) > Devices and Printers. Right-click Brother MFC-XXXX
Printer (where XXXX is your model name) and click See what's printing.
Click Printer in the menu bar. Make sure Use Printer Offline is not selected.
• Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother MFC-XXXX
Printer (where XXXX is your model name). Click See what's printing. If
printer driver options appear, select your printer driver. Click Printer in the
menu bar and make sure Use Printer Offline is not selected.
• Windows
®
10 and Windows Server
®
2016
Click
> Windows System > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother MFC-XXXX
Printer (where XXXX is your model name). Click See what’s printing. If
printer driver options appear, select your printer driver. Click Printer in the
menu bar and make sure Use Printer Offline is not selected.
•
Windows Server
®
2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware group, click
View devices and printers. Right-click the Brother MFC-XXXX Printer
(where XXXX is your model name). Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
•
Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers. Right-click the Brother MFC-XXXX Printer (where
XXXX is your model name). Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
One or more ink cartridges have reached the end of their life.
See Related Information: Replace the Ink Cartridges.
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Open the printer icon and delete all data as follows:
• Windows Server
®
2008
Click (Start) > Control Panel > Hardware and Sound > Printers.
• Windows
®
7 and Windows Server
®
2008 R2
476

Brother MFC-J890DW Specifications

General

Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Duplex printing mode	Auto
Print speed (black, normal quality, A4/US Letter)	27 ppm
Print speed (color, normal quality, A4/US Letter)	23 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Scan to	Cloud, E-mail, File, Image, OCR, USB
Scan drivers	ICA, SANE, WIA
Scanner type	ADF scanner
Grayscale levels	256
Input color depth	30 bit
Output color depth	24 bit
Image formats supported	BMP, JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	1200 x 2400 DPI
Faxing	Color faxing
Fax memory	200 pages
Fax speed dialing (max numbers)	100
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Compatible memory cards	SD, SDHC, SDXC
Sound pressure level (printing)	50 dB
Power consumption (off)	0.2 W
Power consumption (sleep)	1.2 W
Power consumption (average operating)	17 W
Sustainability certificates	Blue Angel, ENERGY STAR
Control type	Touch
Product color	Black
Display diagonal	2.68 \
Market positioning	Home & office
Package depth	294 mm
Package width	477 mm
Package height	457 mm
Package weight	9900 g
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	64-bit WEP, 128-bit WEP, SSID, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK, WPA2-TKIP
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS , LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, SNMPv1/v2c, TFTP server, ICMP, Web Services (Print/Scan), SNTP Client
Supported network protocols (IPv6)	NDP, RA, mDNS, LLMNR Responder, DNS Resolver, LPR/ LPD, Custom Raw Port/Port9100, SNMPv1/v2c, TFTP server, Web Services (Print/Scan), SNTP Client, ICMPv6
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Paper input type	Paper tray
Total input capacity	150 sheets
Total output capacity	50 sheets
Total number of input trays	1
Auto document feeder (ADF) input capacity	20 sheets
Envelopes sizes	C5, Com-10, DL, Monarch
Photo paper sizes	10x15, 12.5x17.5 cm
Custom media width	148 - 215.9 mm
Maximum print size	215 x 355 mm
Custom media length	148 - 355.6 mm
Duplex media weight	64 - 105 g/m²
Paper tray media types	Photo paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	64 - 300 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	341 mm
Width	400 mm
Height	172 mm