Buick 2016 Encore User Manual

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234779) - 2016 - crc - 7/30/15
Customer Information 279
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 279
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 281
Customer Assistance for Text
Telephone (TTY) Users . . . . . 281
Online Owner Center . . . . . . . . . 282
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 282
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 283
Scheduling Service
Appointments . . . . . . . . . . . . . . . 285
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 285
Collision Damage Repair . . . . . 286
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 288
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 289
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 289
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 290
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 290
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 290
Event Data Recorders . . . . . . . . 291
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . 291
Infotainment System . . . . . . . . . . 292
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Buick 2016 Encore Specifications

General

Brand	Buick
Model	2016 Encore
Category	Automobile
Language	English