Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada-
17378019) - 2024 - CRC - 4/17/23
302 Customer Information
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 302
Customer Assistance Offices . . . . . . . . . . . 304
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 304
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Roadside Assistance Program . . . . . . . . . . 305
Scheduling Service Appointments . . . . . 306
Courtesy Transportation Program . . . . . 307
Collision Damage Repair . . . . . . . . . . . . . . 308
Publication Ordering Information . . . . . . 309
Radio Frequency Statement . . . . . . . . . . . 310
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 310
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 310
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 311
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Event Data Recorders . . . . . . . . . . . . . . . . . . 312
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Infotainment System . . . . . . . . . . . . . . . . . . 312
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
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