Cisco ASR1000-RP1 - ASR 1000 Series Route Processor 1 Router User Manual

CHAPTER
7-1
Cisco ASR 1000 Series Aggregation Services Routers Software Configuration Guide
OL-16506-10
7
Configuring Call Home
The Call Home feature provides e-mail-based and web-based notification of critical system events. A
versatile range of message formats are available for optimal compatibility with pager services, standard
e-mail, or XML-based automated parsing applications. Common uses of this feature may include direct
paging of a network support engineer, e-mail notification to a Network Operations Center, XML delivery
to a support website, and utilization of Cisco Smart Call Home services for direct case generation with
the Cisco Systems Technical Assistance Center (TAC). This document describes how to configure the
Call Home feature on Cisco ASR 1000 Series Aggregation Services Routers beginning with
Cisco
IOS XE Release 2.6.
This chapter includes the following sections:
• Information About Call Home, page 7-1
• Prerequisites for Call Home, page 7-3
• How to Configure Call Home, page 7-3
• How To Configure Call Home to Support the Smart Call Home Service, page 7-25
• Displaying Call Home Configuration Information, page 7-31
• Default Settings, page 7-36
• Alert Group Trigger Events and Commands, page 7-37
• Message Contents, page 7-39
• Additional References, page 7-53
• Feature Information for Call Home, page 7-54
Information About Call Home
Call Home provides e-mail-based and web-based notification of critical system events. A versatile range
of message formats are available for optimal compatibility with pager services, standard e-mail, or
XML-based automated parsing applications. Common uses of this feature may include direct paging of
a network support engineer, e-mail notification to a Network Operations Center, XML delivery to a
support website, and utilization of Cisco Smart Call Home services for direct case generation with the
Cisco Systems Technical Assistance Center (TAC).
The Call Home feature can deliver alert messages containing information on configuration, diagnostics,
environmental conditions, inventory, and syslog events.

Cisco ASR1000-RP1 - ASR 1000 Series Route Processor 1 Router Specifications

General

Brand	Cisco
Model	ASR1000-RP1 - ASR 1000 Series Route Processor 1 Router
Category	Network Router
Language	English