Configuring Physical Link Settings
To configure physical link settings on the Ethernet ports, click Local status > Ethernet configuration. You can enable half duplex, full duplex, and
autonegotiation, as well as set 10- or 100-Mbps data rates.
Basic Troubleshooting
The following steps can be used for troubleshooting basic connectivity issues with your MX.
• Reset the MX
• Factory reset the MX by holding the factory reset button for 5 seconds
• Try switching cables, or testing your cable on another device
Reference https://documentation.meraki.com/MX for additional information and troubleshooting tips.
If you are still experiencing hardware issues, please contact Cisco Meraki support by logging in to dashboard and using the Help option near the top of the page,
then opening and email case or calling using the contact information on that page.
Warranty
MX Warranty coverage periods are as follows:
MX (e.g. MX85) Lifetime
Full lifetime hardware warranty with next-day advanced replacement included.
MX Accessories 1 Year
The following are considered accessories:
SFP Modules, all mounting kits and stands, interface modules, additional power cords
Note: The above table is a general guideline for warranty terms and is not final. Warranty terms are subject to printed warranty information on the relevant online
Meraki data sheets.
If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the issue. Once support determines that the
device is in a failed state, they can process an RMA and send out a replacement device free of charge. In most circumstances, the RMA will include a pre-paid
shipping label so the faulty equipment can be returned.
Additional warranty information can be found on: https://meraki.cisco.com/support#process:warranty
In order to initiate a hardware replacement for non-functioning hardware that is under warranty, you must have access to the original packaging the
hardware was shipped in. The original hardware packaging includes device serial number and order information, and may be required for return
shipping.
Meraki MX85 devices have been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. A digital
device that is marketed for use in a residential environment notwithstanding use in commercial, business and industrial environments.
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