Crestron CGDMX-512BI DMX512 Controller
Operations & Installation Guide – DOC. 0003 DMX512 Controller: CGDMX-512BI
13
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
CGDMX-512BI Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
Device is not
communicating with the
processor.
Check the serial connection
Device is not receiving
power
Check the power source and
the power cord
Loss of
functionality due
to electrostatic
discharge.
Improper grounding. Check that all ground
connections have been made
properly.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (www.crestron.com/manuals
). This link will provide a list of
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
2-Series Control Systems Reference Guide
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at +32-15-509920.
You can also log onto the online help section of the Crestron website
(www.crestron.com/onlinehelp
) to ask questions about Crestron products. First-time
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the CGDMX-512BI, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
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