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Frequently Asked Questions
Q1. What should I do if I cannot access the internet?
A. Visit the web management page (http://192.168.10.1) on your phone, enter admin to
log in, then check the following:
Check PIN status
If the current SIM card status is PIN Locked, your SIM card is PIN protected, and you
need to unlock it using the PIN code provided by your mobile carrier. Go to WAN > PIN
to verify if PIN is required. If it is, enter the correct PIN provided by your ISP, and click
Apply.
Verify the mobile carrier parameters
Go to WAN > APN setting to verify the parameters provided by your ISP are correctly
entered. If the parameters are incorrect, select Add New and enter the correct
parameters, then select the new profile from the Profile list.
Check the data Roaming setting
If your SIM card is operated in a roaming service area, go to WAN > Connections to
enable Data Roaming.
Check Data Limit
Contact your mobile carrier to check whether your data usage has exceeded the
Total/Monthly allowance.
Q2. How do I restore the Mobile Wi-Fi to its factory default settings?
A. With the Mobile Wi-Fi powered on, remove the cover, then use a pin to press and hold
the Reset button for 5s before release.
Note: Restoring the device to its factory defaults will clear all your settings.