D-Link DCS-942L User Manual

61D-Link DCS-942L User Manual
Section 5 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DCS-942L.
Read the following descriptions if you are having problems. (The examples below are illustrated in Windows Vista® and XP. If you have a dierent
operating system, the screenshots on your computer will look similar to the following examples.)
1. What is Remote Access? How do I enable it?
Remote Access allows you to access your camera from any PC connected to the Internet through a web browser. This lets you view your camera
feed and manage your camera’s settings when you’re away from home.
To enable Remote Access, simply go through the Camera Installation Wizard included on the Installation CD that came in your package. You can
also download the wizard from http://www.mydlink.com/support.
2. What can I do if I forget my password?
If you forget your password, you will need to perform a hard reset of your camera. This process will change all your settings back to the factory
defaults.
To reset your camera, please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your camera is plugged in.
3. Why does the LED not light up?
The power supply might be faulty. Conrm that you are using the provided DC 5V power supply for this network camera. Verify that the power
supply is correctly connected. If the camera is functioning normally, the LED may have been disabled. See LED Control in “Admin” on page 48 for
information about how to enable the LED.
4. Why is the camera’s network connection unreliable?
There might be a problem with the network cable. To conrm that the cables are working, PING the address of a known device on the network. If
the cabling is OK and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).
Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning properly.
Please conrm the power for the devices are well connected and functioning properly.

D-Link DCS-942L Specifications

General

Total megapixels	0.3 MP
Maximum resolution	640 x 480 pixels
Supported video modes	-
Video formats supported	H.264, M-JPEG, MPEG4
Power LED	Yes
Networking features	Ethernet, Fast Ethernet, 802.11b/g/n WLAN
Still image resolution(s)	640 x 480
Sensor type	CMOS
Optical sensor size	1/5 \
Optical zoom	- x
Focal length range	0 - 3.15 mm
White balance	Auto
Camera shutter type	Electronic
Minimum illumination	1 lx
Form factor	Cube
Product color	White
Certification	FCC B, IC, C-Tick, CE
Placement supported	Indoor
Connectivity technology	Wireless
Ethernet LAN (RJ-45) ports	1
Windows operating systems supported	Windows 7 Home Premium, Windows Vista Home Premium, Windows XP Home
AC input voltage	100-240 V
DC output current	1.2 A
DC output voltage	+5V
AC input frequency	50 - 60 Hz
Power over Ethernet (PoE)	No
Power consumption (typical)	5.5 W
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	20 - 80 %
LED type	IR
Night vision distance	5 m
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Supported network protocols	IPV4, ARP, TCP, UDP, ICMP, DHCP Client, NTP Client (D-Link), DNS Client, DDNS Client (DynDNS & D-Link) SMTP Client, FTP Client, HTTP Server, PPPoE, UPnP, LLTD
Security algorithms	WEP, WPA, WPA2
Flash memory	16 MB
Internal memory	128 MB

Weight and Dimensions

Depth	60 mm
Width	34.85 mm
Height	96 mm
Weight	78.1 g