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Troubleshooting (continued)
21. Public IP button is not enabled.
VideoPhone hasn’t been able to detect IP address yet.
The VideoPhone can take up to several minutes to auto detect the
public IP address. Also, check the DNS settings in the Network>DNS
screen.
21. Incorrect network speeds.
Incorrect entries for network speed. Consult your ISP or network
administrator to verify the correct send and receive speeds for your
VideoPhone.
Incorrect entries for network speed. While in a call, turn on Connection
Status from the View menu. If the VideoPhone is reporting packet loss,
decrease your receive speed until the VideoPhone reports zero percent
packet loss. If you are not reading any packet loss, increase your
download speed, to the point where you do not report packet loss. The
other party might need to increase their upload speed to be greater than
or equal to your download speed.
23. VideoPhone does not boot up.
Video is not being displayed on television.
Ensure that the video and audio cables are plugged in correctly to both
the VideoPhone and television. The television should be set for video
input. Consult your television user manual for support.
The VideoPhone doesn’t have power or is not turned on.
Ensure that the AC adapter is plugged into an outlet and the other end is
plugged into the VideoPhone. The switch on the back of the VideoPhone
must be set to the on position.
Not enough time given to nish booting.
The boot up process could take several minutes. Be sure you wait long
enough. If the VideoPhone still doesn’t boot up, turn it off for one to two
minutes and then turn it back on.
24. After removing the lens cover, the image in the Main window has a
red or yellow tint.
Press the CONTRAST button on the remote. This will reset the video
settings of the VideoPhone, or leave the Automatically adjust video
contrast box checked in the SETTINGS menu.
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