Datalogic USA, Inc. Limited Factory Warranty
Quick Reference Guide 21
the expiration of the original warranty period, whichever is longer. Data-
logic does not guarantee, and it is not responsible for, the maintenance
of, damage to, or loss of configurations, data, and applications on the re-
paired units and at its sole discretion can return the units in the “factory
default” configuration or with any software or firmware update available
at the time of the repair (other than the firmware or software installed
during the manufacture of the product). Customer accepts responsibility
to maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must
notify Datalogic of the claimed defect before the expiration of the appli-
cable Warranty period and obtain from Datalogic a return authorization
number (RMA) for return of the product to a designated Datalogic service
center. If Datalogic determines Customer’s claim is valid, Datalogic will re-
pair or replace product without additional charge for parts and labor. Cus-
tomer shall be responsible for packaging and shipping the product to the
designated Datalogic service center, with shipping charges prepaid. Dat-
alogic shall pay for the return of the product to Customer if the shipment
is to a location within the country in which the Datalogic service center is
located. Customer shall be responsible for paying all shipping charges,
duties, taxes, and any other charges for products returned to any other
locations. Failure to follow the applicable RMA policy, may result in a pro-
cessing fee. Customer shall be responsible for return shipment expenses
for products which Datalogic, at its sole discretion, determines are not de-
fective or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired
or upgraded by other than Datalogic service personnel or its
authorized representatives;
(ii) any claimed defect, failure or damage which Datalogic deter-
mines was caused by faulty operations, improper use, abuse,
misuse, wear and tear, negligence, improper storage or use of
parts or accessories not approved or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of product with
any other instrument, equipment or apparatus;
(iv) any claimed defect or damage caused by the failure to provide
proper maintenance, including but not limited to cleaning the
upper window in accordance with product manual;
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