A26618-A
ENG
Trouble shooting
Problem Measure
The printed item is greyish Clean the print head and the roller.
Check
- paper quality.
See“Paper Parameter Settings” in the
printer’s browser.
The printed item is uneven Check
- mechanical adjustments.
The printed item has vertical black Clean the print head.
or white lines? If the problem persists: change
the print head.
The printed item is not visible Check that
- the release lever is turned to PRINT.
- the correct type of media is being used.
Labels/paper do not feed Check that
out correctly - the media is correctly fed in the printer.
If the problem persists:
Adjust the photocell sensor with the help
of the support program Startpoint.
See the product manual.
The printer does not start Check that
- Power cable is connected.
- Status lamp illuminates.
- The communication cables are not
damaged and are connected correctly.
If the problem persists Contact service personnel or your supplier.
20 - ENGLISH
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